Women’s Pioneer Housing has used Mobysoft’s RentSense solution to help them mitigate the effects of Universal Credit.
The London based housing association, with just 1,000 properties across the capital, deployed RentSense in May 2017. They were keen to present their housing officers with an accurate and reduced caseload, as collecting rent forms only part of the officers’ responsibilities, dedicating a day week to this task. What’s more, Universal Credit was becoming more of a threat to workload and arrears.
Since implementing RentSense it has dramatically cut the officers’ caseload by around 58%. Initially, the HMS was recommending around 471 cases every week, but this has been cut by 274. Moreover, RentSense is also flagging cases for early intervention as well so officers are catching debt at their earliest stages.
“The reaction from the housing officers has been very positive, they like the lighter workload, and they have the ability to jump in on a patch when there is a leave and illness,” explains Matthew Wicks, Housing Manager at Women’s Pioneer.
The capacity this has created within the small team is significant, indeed it is the equivalent of 0.68 FTE and it allows the housing officers to complete their caseload and spend the time required on the more complex Universal Credit cases.
From the outset the experience for Women’s Pioneer has been very positive with their Client Success Manager, Jo Lumb, working closely with them to get the project and implementation live and officers trained.
“RentSense has definitely made us work smarter and given us more time. And the service from Mobysoft has been very good. Right from the start there was an honesty and openness and close contact from Mobysoft that enabled us to go live quickly and get the most out of RentSense.”
“Women’s Pioneer, like many social landlords, have invested in RentSense to deliver an immediate efficiency gain, which helps those responsible mitigate many of the effects of Universal Credit.” Commented Paul Evans, Commercial Director at Mobysoft.