Stockport Homes Group, an ALMO for Stockport Council, is excited to be working in partnership with Mobysoft’s RentSense to help them mitigate the effects of full-service Universal Credit on their customers and revenues.
Stockport Homes was one of the first social landlords to work with RentSense. At the time RentSense wasn’t developed enough to deliver sufficient gains for this high performing landlord. However, since then not only has Mobysoft spent several years developing and evolving RentSense into an off-the-shelf cloud solution, but welfare reform and austerity are expected to have a huge impact on income collection and the ability of customers to pay their rent, both in full, and on time.
Stockport Homes, a high-performer that manages around 11,500 homes, want to be in the best possible position to help customers make the transition as smooth as possible from Housing Benefit to Universal Credit, by supporting customers in the most efficient way.
“Our rent arrears levels are very low (0.90%) compared to the rest of the sector. While we already have a strong framework for our rent collection processes, we are looking to strengthen them further, with additional tools and practices that can be used to minimise the impacts of Universal Credit. We are looking forward to working with Mobysoft to get the best outcomes for our customers.” Commented Carmel Chambers, Director of Resources at Stockport Homes Group.
The Stockport based landlord participated in a consultancy day run by Mobysoft, called a Discovery Day.
“The discovery session was useful in highlighting further efficiencies we could embed in our processes. It’s also a free session as well,” explained Carmel.
“We are looking forward to working with Stockport Homes again. Like many of their peers they are maximising initiatives to help mitigate Universal Credit. With RentSense auditing around 1.4 million unique social tenancies every week, the software identifies new payment patterns and trends associated with full-service, which we factor into the algorithms, meaning the software evolves with the environment and continues to be highly accurate in its case recommendations, thus helping landlords deal effectively with UC,” commented Mobysoft’s Commercial Director, Paul Evans.