Dumfries and Galloway Housing Partnership (DGHP) have deployed RentSense to help them create efficiencies and mitigate the effects of Universal Credit.
“Having made the decision to invest in RentSense in November 2017, we went live on the 12th February,” explained Iain Thomson, Income Manager at DGHP.
On-site from Mobysoft for the go live were three members of staff from Mobysoft, including DGHP’s Account Director and Client Success Manager.
“On launch day Mobysoft staff were on hand to support our Income Management team and build good relationships,” commented Iain.
“The income team immediately started using the RentSense interface and they found it very simple and straightforward to use.”
The investment in RentSense is primarily to give the income officers a more accurate workload, which is prioritised correctly, which in turn gives the team more control of their caseload.
“RentSense should generate an accurate caseload for the income officers so they are only working on and seeing cases they need to action,” explained Iain.
“What’s more the income officers are all impressed with RentSense after the initial launch and find it really easy to use and are looking forward to exploiting its potential moving forward.”
“I am pleased that another Scottish Registered Social Landlord has gone live with RentSense,” commented Paul Evans, Commercial Director at Mobysoft. “It is helping around 100 landlords embed efficiencies, and the feedback from the both DGHP and Mobysoft staff was what a hugely successful launch day it was.”