
A short conversation with Vivid’s Tammy Roux (Income Manager) and Daisy Reeves (Debt Recovery Team Leader)
How do you manage former tenants arrears (FTA) before Mobysoft’s FTA Manager?
We have a debt recovery team and former debt is just one element that we look after. Prior to FTA manager we used our Housing Management System (HMS) to derive the caseload. But, we had trouble with the accuracy of the caseload and so the team ended up using additional reports and spreadsheets.
Why did formers become a focus for VIVID?
There were several reasons for focusing on former debt. Firstly, we want to help existing tenants avoid leaving with arrears, so they are not burdened with unnecessary debt.
There are also other reasons such as aligning the teams that collect current and former debt. As the current arrears team use RentSense, and by deploying Mobysoft’s FTA Manager, the teams use the same systems. The rules in RentSense in help the current tenants team minimise the number of tenants leaving with arrears. And the FTA manager helps the team focus on the right cases of former debt.
This also helps the organisation to further improve our key performance indicators and help reduce bad debt and annual write offs.