
A short conversation with Bristol City Council’s Income & Leasehold Manager, Mark Kempt, about their focus on supporting tenants and the work with Mobysoft’s Income Maximisation Director service.
Why did you invest in RentSense
We were experiencing issues with arrears as they were rising and we had known about RentSense for a while. We spoke to other councils, including Rotherham. They showed us how easy it was from a user perspective. We also did some benchmarking with other users and saw how well they were performing, which was compelling. We wanted to focus on the right residents with the right support at the right time, and RentSense has enabled us to do this.
How did officers initially fare with RentSense?
At the beginning for some, it was a change in culture, and a new way of working, instead of using the reports from the Housing Management System. However, this was easy to overcome from a user acceptance point of view, as the system is so easy to use.
With Mobysoft’s support we further optimised the system to ensure the right priorities for Bristol and our needs. And from a reporting point of view, it gives you all the information you need so a team leader can see how their team are performing.