City West Housing Trust shows how to get things done

City West Housing Trust, a not-for-profit organisation owning 14,600 homes in Salford, is proud of its ‘can do’ approach and has set ambitious targets to improve services, realise efficiencies and deliver excellent customer service. The organisation has chosen to...

Why Welfare Reform means Operational Reform

Right to buy, rent reduction, benefit caps and universal credit are some of the welfare reforms that are having a huge impact on social housing. And the impact is not positive as this reform is directly affecting social housing providers’ finances and plans, such as...