Rent Arrears Module
For housing organisations, the pursuit and recovery of rent arrears is a continuous and often costly battle.In response, Mobysoft has created a dedicated service that automatically messages those in arrears, texting them the minute they are in ‘the red’.
Issuing text message reminders as opposed to time-delayed auto-generated letters, or time consuming manual calls gives housing organisation the best chance of recovering arrears before they have a chance to escalate.
The system is automated and follows a set of ‘rules’ developed in conjunction with the housing organisation, thus reducing the need for staff time and freeing up officers to manage more problematic arrears.
One-third of rent arrears fall under the low-level category (i.e. the early stages of debt), so a simple but direct reminder can often solve many of these cases quickly and cost effectively.
The benefits include:
- Arrears are gathered before they have a chance to escalate
- Rent collection figures are boosted
- Saves time and resources (less need for human intervention, letters and time)
- Human resources can be redirected to more demanding areas
"This solution is all about updating the way we communicate with our residents, and SMS is the obvious way of getting in touch with somebody, particularly our younger residents... Our new strategy is aimed at making our tenants aware of arrears as quickly as possible and then getting the right advice to them sooner rather than later." |
Fact Sheet
Download a fact sheet to get a full breakdown of our rent arrears servicesRead More...
Video Testimony
“Text messages are solving many of our low level arrears quickly and very cheaply” Dawn Wightman, A2dominion click here...