Customer Satisfaction Surveys
Mobysoft can give you the power to gather invaluable real-time customer and tenant feedback via automated text message customer satisfaction surveys.
These can be issued to tenant mobiles automatically following a maintenance visit or a contact centre call, making response as easy as possible.
Survey information is then collated automatically and the results viewed by management in real-time, allowing problems and issues to be recognised and dealt with before they have a chance to escalate.
For example, the system can clearly identify where an individual members of the customer service team may require extra training or assistance without the need for any extra staff time.
The benefits are:
- Problems and issues are recognised before they have a chance to escalate
- Tenant and customer problems can be dealt with quickly
- Management can monitor feedback as it happens
- Tenants and customers receive a better service
 "We were delighted, but not that surprised (by the impact of Mobysoft’s solutions). As an organisation we’re always striving towards continuous improvement, and this solution helps us get the maximum out of our budget. We’ve not only reduced our costs but improved our service."Eric Gilchrist, Maintenance Manager, |
"SMS tenant satisfaction surveys highlight quickly where problems exist in the system because it’s so easy for our tenants to reply. This allows us to examine the way we function as an organisation and ask the right questions at the right time." |
Why not download a case study on our customer satisfaction surveys [Download]
Video Testimony
Mark Fisher of Rochdale Boroughwide Housing explains how real time tenant feedback has made for greater responsiveness and efficiency. more...
Customer satisfaction case studies
To download a full case study on Rochdale Borougwide Housing please click here...
To download a full case study on Wakefield & District Housing please click here...