How Rochdale Boroughwide Housing Implemented Mobysoft's Solutions
“Mobysoft has cut out around 3,000 wasted repair visits a year… enabled us to recognise deficiencies in the system… reduced senior management time spent on complaints… trebled feedback from tenants under 30… and helped us meet key KPI’s.” Mark Fisher, Rochdale Boroughwide Housing
Rochdale Boroughwide Housing (RBH) is a not for profit company responsible for around 14,300 residential properties in the Rochdale area. RBH has a broad range of responsibilities that include all landlord functions such as the lettings, repair and maintenance of properties.
Mark Fisher is the Head of Repairs and Maintenance and a 22 year veteran of housing in Rochdale.
Read how Mobysoft not only reduced RBH’s costs but made massive strides in improved efficiency and customer service.
Download the full Rochdale Case Study [Download]
Video Testimony
Repairs efficiency
Rochdale Boroughwide Housing’s Head of Repairs, Mark Fisher, discuses how text messaging has saved £70K a year through reducing no access. more...
Improving tenant feedback
Mark Fisher of Rochdale Boroughwide Housing explains how real time tenant feedback has made for greater responsiveness and efficiency. more...
Interested in repairs reminders?
Mobysoft has developed SMS solutions in a number of highly innovative ways for Housing Associations and ALMOs, and can create bespoke solutions on demand. Read More...