Blackpool Borough Council MobileLogic Implementation
"I am happy to recommend your excellent software to other organisations"
Cyril Holland, Repairs and Maintenance Manager, Blackpool Council
Background
Blackpool installed MobileLogic to automate text message communication with their residents. The initial use was to remind them of repairs appointments.
Results
- Immediate efficiency gain: 40% reduction in aborted visits
- KPI of Repairs complete first time increased from 88% to 91%
- Extremely well received by the tenants
IT Impact
The software took less than half a day of technical time to install a fully operational version
Business Process Impact
The staff taking repairs calls are now required to ask one further question of the tenants when they telephone to book a repair appointment: "Would you like a text message reminder?"; If so they enter the tenant's mobile number onto their housing management system.
More information
The Audit Commission show cased this solution on their website as a 'quick win efficiency gain' for Housing Organisations. See more information on the Audit Commission report.
Download our free report on the detailed solution for the Blackpool Borough Council MobileLogic implementation.
Video Testimony
"Text messages are solving many of our low level arrears quickly and very cheaply" Dawn Wightman, A2dominion