Applications

Applications for SMS text messaging in Housing...

• Estate management
• Gas Servicing
• Lettings
• Rent reminders
• Repairs reminders
• Resident involvement

More information

Want to research this area further?

• Audit Commission
• Key lines of enquiry

Case studies

Related testimonials from our clients...

• Blackpool
• Rochdale
• Wakefield

Press

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Mobysoft Clients

Mobysoft Testimonials

"3,000 saved journeys per annum, reduced senior management time on complaints, trebled feedback from under 30's"

Mark Fisher, Repairs and Maintenance Manager, Rochdale Boroughwide Housing

Text messaging & the key lines of enquiry

Overview

There are over 20 innovative ways in which Housing Organisations can use text as a simple way to improve performance. Each one of these applications has an immediate, significant impact and can help meet KLOE excellence criteria. Examples of the excellence criteria the text messaging with MobileLogic can help achieve are...

KLOE 3: Stock investment and asset management

• "Easy for residents to reports repairs... electronically"
• "Service users are satisfied... evidenced by wide range of feedback methods"
• "Uses innovative ways to gain access" (gas servicing)"

KLOE 4: Housing income management

• "Promotes benefit take up campaigns"
• "Prevents debt increasing by taking early action"
• "Is able to demonstrate significant cost savings"

KLOE 5: Resident involvement

• "Provides a range of ways for service users to contact them"
• "Is engaging service users in significant, innovative and effective ways in meeting all national requirements"
• "Has a range of mechanisms in place that allow service users to participate effectively, in a way and level that suits them"

KLOE 6: Tenancy and estate management

• "Actively canvasses the views of service users"
• "Takes a proactive and innovative approach to combat ASB"
• "Uses a range of methods to gather evidence"
• "Re-lets void properties promptly"
• "Has a systematic approach to dealing with difficult to let properties"

KLOE 30: Access and Customer Care

• "Has services that are easily accessed, outside of normal office hours... electronically"
• "Monitors customer satisfaction with complaints"
• "Seeks views from a broad cross section of users using methods that encourage good response rates"

KLOE 32: Value for Money

• "Demonstrable improvements in VFM have been achieved through procurement..."
• "The scope for improving cost effectiveness is kept under review and innovative approaches are used"

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