Applications

Applications for SMS text messaging in Housing...

• Estate management
• Gas Servicing
• Lettings
• Rent reminders
• Repairs reminders
• Resident involvement

More information

Want to research this area further?

• Audit Commission
• Key lines of enquiry

Case studies

Related testimonials from our clients...

• Blackpool
• Rochdale
• Wakefield

Press

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Mobysoft Clients

MobileLogic from Mobysoft is featured on the Audit Commission Efficiency Showcase as a Quick Win for Housing.

Mobysoft Testimonials

"3,000 saved journeys per annum, reduced senior management time on complaints, trebled feedback from under 30's"

Mark Fisher, Repairs and Maintenance Manager, Rochdale Boroughwide Housing

Audit Commission report into SMS text messaging

The Audit Commission have show cased how Blackpool have improved customer service and increased efficiency using sms text messaging.

Why it works

No access is a hidden cost within any repairs service, with typically 15% of repairs and maintenance visits being broken by the tenant. Text messaging has been shown to reduce no access by around 40%.

Key facts from the Audit Commission report

The Audit Commission report highlights 5 key benefits from using text messaging to reduce no access.

• Improved KPI's.
• Improved efficiency.
• Tenants overwhelmingly approve of text message communication
• Reduced calls into the call centre
• The software was quick to implement and had an immediate impact

Read the full Audit Commission report on housing and SMS text messaging efficiency gains, or...

Download our free report on SMS text messaging in housing.